Find quick answers to your questions below...
Subscription Information
Am I locked in to the subscription?
Are the bags rented?
Can I skip a month?
Can I update my Style Questionnaire?
How can I cancel?
How can I track my Bag?
How can I use Paypal?
How long will it take to see my first bag?
I received my first bag when will the next one ship?
I set up an account after I placed my order and now I canít find my order?
What brand are the bags I will receive?
What if I donít like the purse?
What size are the bags?
What Type of Questions do you Ask?
What will my monthly rate be?
When can I expect my bag to arrive each month?
When will I receive the Style Questionnaire?
When will my first purse from the subscription arrive?
Who Picks the Purses?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
Authentic Bolzano Handbags
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Billing Question/Concern
Cancellation/Pause/Unpause Request
FA Private Web Access Request
Let's Get Your Shipping Info Updated!
More Options
Shipment Claim
Something Went Wrong With Your Shipment?
Want to Send Us Some Add'l Comments Regarding Your Preferences?
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?

International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is your return policy?
Product Guarantee, Care and Quality
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?