Frequently Asked Questions (FAQ's)

Order Processing

Track Order
Orders are ship via UPS that you can track online.

Shipping
Orders are typically shipped within 2-3 business days unless, otherwise specified under handbag descriptions.

Returns/Exchanges
For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail. This service is offered by UPS and other carriers. If you would like to exchange an unused product simply print out the invoice and include it in the box. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

Bolzano Returns
12901 N.W. 113 Court
Medley, Fl 33178
Can I place my order over the phone?
Yes, you may call toll- free1-800-471-7020 to place your order 5 days a week 9:00AM-5:30PM eastern standard time.

Can I fax or mail my online order?
Yes, simply print the content of your shopping bag (invoice) with your name, address, shipping and payment information, and fax it to 305-887-9810 or mail to

Bolzano Sales
12901 N.W. 113 Court
Medley, Fl 33178
Please allow 18 days for processing.

How do I cancel an online order?
Simply call us within 2 business days to cancel the order with the order number available.

How will I know Bolzano received my online order?
You will receive an order number after the order is processed.

What if I have a question about my online order?
Call our Customer Service Department at toll free at 1-800-471-7020
Monday - Friday / 9:00AM - 5:30PM ET.

Can I order or ship Bolzano products outside of the United States?
Yes, simply choose from our international shipping choices.

What forms of Payment are accepted?
Visa, Mastercard, American Express, Discover, Bolzano gift cards and traveler's checks.


 Product Guarantee, Care and Quality

Does Bolzano offer repair services?
Yes, Bolzano Handbags are made with the utmost quality in mind. If for some reason your bag requires repair during its lifetime, please forward your bag to our repairs department for evaluation with a $20 processing fee. If it is determined the bag needs repair due to quality problems, we will repair or replace the bag free of charge. If it is determined that the bag needs repair due to mistreatment then, we will contact you and provide an estimate for repairs or replacement. If the bag requires replacement, we will issue a $20 credit towards your purchase.

How do I care for my Bolzano bag? (Fabric Care Instructions)
Signature Jacquard -
Our jacquard fabric is easy to maintain, simply wipe with a soft damp cloth. For stubborn stains, rub gently with a soft bristled brush (ex. toothbrush) and mild soap.

Fossil Leather -
Our fossil leather is water and stain resistant. To clean wipe with a damp cloth and let dry naturally, never dry with heat. For more severe stains regular dry cleaning methods can be used. Also remember you may apply a leather moisturizer every 3-4 months to help protect against weathering.

Olefin (Weave Fabric) -
Our weave fabric is made of stain and water resistant fibers. To clean, simply wipe with a soft damp cloth. For suborn stains, rub gently with a soft bristled brush (ex. toothbrush) and mild soap.

Bolzano Straw -
Our straw is designed to be stain resistant. In the case of a stain, wipe with a lukewarm damp cloth and mild detergent in a circular motion. Let dry natural do not apply heat.

Patent Leather -
To clean patent leather wipe with a wet cloth.

Suede -
To clean suede brush gently with soft suede brush to remove stains or marks. For stubborn stains use a suede eraser first, and then brush gently with a suede brush.

Is there Gift Services Available for friends or relatives?
In the first checkout step, check the "Send as a gift" option. You will then be given the opportunity to enter in your name and message, which Bolzano will have imprinted, on a gift card. This card is then sent along with the package, to the receiver on the ship to address. The Price for the imprinted card is $5.00. Additionally, every Bolzano Handbag is expertly hand wrapped by our shipping department with Bolzano Signature tissue, a romance card with our philosophy, and Bolzano ribbon. If you require holiday wrapping, there will be an additional $5.00 charge.

What are the time estimates to process a refund, exchange or repair?
Please allow a processing time of two to four weeks for refunds and exchanges. Our repair process takes four to six weeks from the time we receive your product before it is shipped back to you.

Authentic Bolzano Handbags - Bolzano Handbags and leather accessories deliver European design to the United States. Search through our extensive variety of looks, and chose from our handcrafted leather handbags and purses. The Bolzano signature fabric is included in all designer handbag selections. Bolzano’s brand name handbags radiate the charm and traditional elegance that has made Italy one of the fashion capitals of the world. Bolzano, the original European fashion handbags is now available in the United States. This allows you get a taste of European fashion without traveling over seas. Each design’s combination of unique stitching, shapes and curves is designed to make a statement and to cater to your individual tastes. Choose from our Bolzano purses such as the Viviana, Alisse, Venecia, Sienna and many more. Manufactured with style and boldness, our fashion handbags offer a chic and elegant accessory to your most fashionable outfits.